Return Policy
At Joy13, we take pride in the quality and craftsmanship of our products. Each piece is a dedication of time, effort, and lots of love. We want you to be completely satisfied with your purchase. Please read our return policy carefully.
All Sales Are Final:
- Please note that all sales are final. However, if there is anything wrong with your order, we want to make it right. Please contact us within 90 days of receiving your order if you encounter any issues.
Terms of Return:
- Returns must be initiated within 90 days of the original purchase date.
- The product must be in its original state, unworn, and in the same condition as when it was received.
- Returns will only be accepted for reasons such as damage or receiving the wrong product.
Process for Return:
- To initiate a return, please contact our customer service team at management@joy13.com.
- Please provide your order number, reason for return, and any relevant details about the issue with your order.
- Our customer service team will guide you through the return process and provide you with further instructions.
Process of Refund:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within two weeks, and a credit will automatically be applied to your original method of payment.
- Refunds are subject to the terms and conditions of your payment provider.
Contact Details:
- If you have any questions or concerns about our return policy, please don't hesitate to contact us at management@joy13.com | (424) 371-1071. Our customer service team is here to assist you.